What Happens when you call us

Calls for assistance are received at the NORCOMM center, a state-of-the-art designated 911 emergency dispatch center. Fire, rescue and ambulance units are dispatched from the fire department in accordance with the nature of the emergency. As one of the larger fire departments in the area, we are able to respond with sufficient resources in order to handle the vast majority of calls.

However, because additional or special resources are occasionally needed the Melrose Park Fire Department relies on its status as a member of MABAS DIVISION 20 in order to request additional equipment and personnel as the situation warrants.